Refund & Return Policy

This policy applies to all orders placed through ShareLINK and our brand storefronts, operated by CTG4U WELLNESS SDN. BHD. (Company No. 202101015535 (1415835-X)) — both consumer and wholesale orders.

1. All sales are final

Because our products are consumable health and wellness goods, once an order has been paid and confirmed it is final. We do not offer cash refunds, and we do not accept change-of-mind cancellations or returns of correctly-supplied goods.

2. Cancelled or unfulfilled orders

If we are unable to fulfil an order — for example, an item is out of stock — we will cancel it and refund any amount charged for that order to your original payment method.

3. Damaged, defective or incorrect goods

We stand behind the goods we supply. If an item arrives damaged, defective, or not as ordered, we will replace or exchange it at no additional cost. To request a replacement you must email us within 3 days of receiving the goods, quoting your order number and including photographs of the issue. Claims received after this window cannot be accepted.

4. Not covered

• Change of mind after an order is approved and paid.
• Items reported after the notification window above.
• Goods used, altered, or damaged after delivery, or not in resaleable condition.

5. How to raise an issue

Send your claim by email to abel.tie@ctg4u.com within the 3-day window, including your order number, a description of the issue, and photographs. Email is required so that every claim is recorded and time-stamped; +60 10-983 3561 is available for general enquiries. Our team will arrange a replacement or exchange where eligible.