Refund & Return Policy

This policy applies to wholesale orders placed through ShareLINK, operated by CTG4U RETAIL SDN. BHD. (Company No. 202601026837 (1688933-M)).

1. All sales are final

ShareLINK is a business-to-business wholesale service. Once an order has been approved and paid, it is final. We do not offer cash refunds, and we do not accept change-of-mind cancellations or returns.

2. You only pay for confirmed orders

Every order is reviewed and approved by us before any payment is taken. Payment is collected only after you have confirmed your order and it has been approved, so there are no accidental, duplicate, or unwanted charges.

3. Damaged, defective or incorrect goods

While we do not provide cash refunds, we stand behind the goods we supply. If an item arrives damaged, defective, or not as ordered, we will replace it at no additional cost. To request a replacement, notify us within 3 business days of delivery, quoting your order number and including photographs of the issue.

4. Not covered

• Change of mind after an order is approved and paid.
• Items reported after the notification window above.
• Goods used, altered, or damaged after delivery, or not in resaleable condition.

5. How to raise an issue

Email abel.tie@ctg4u.com with your order number and details, or call +60 10-983 3561. Our team will arrange a replacement where eligible.